Error 500 after update

My installation of Matomo “On-Premise” is blocked in the upgrade from version 4.11 to 4.12
I have tried to re-install version 4.12 by hand but when I enter I am brought directly to the CoreUpdater module

How did you proceed “by hand”?
Maybe some update script (in the database) take more time than the configured timeout… Can you update this (at least temporarily)?

How did you proceed “ by hand ”?

We have downloaded the ZIP of version 4.12 from the Matomo site
Schermata 2022-10-12 alle 15.41.54

unpacked in the / matomo folder and reloaded on the server in the path https://www.polimerica.it/matomo and the “config.ini.php” file (which contains all the settings) has been inserted in / matomo / config

" Maybe some update script (in the database) take more time than the configured timeout… "

Nothing changes, even if I open the link https://www.polimerica.it/matomo over and over again, the error remains

" Can you update this (at least temporarily)? "
it is not possible to do this because it does not enter the web interface at all, it stays here:

Is there any error log file (or something in the Windows event handler)?

Maybe related to: