Eror 403 and then 500 at installation


#1

Hello everyone.
I would really like to install Piwik on my server but it seems at the very start I’m experiencing same issue I did before contacting Hostgator suppt to “disable mod_security” for me. So, before it was eror 403 and now 500, but with same description.

This is the response Hostgator support gave me after 6 days of waiting for them to do it:

""At this time I’ve gone ahead and whitelisted the Rule ID for your issue. You should now be able to continue without any issues.

[li] Whitelisting rule 1234234 for …
[/li][li] Testing apache configuration…
[/li][li] Configuration good! Restarting Apache…DONE!""
[/li]
Can they disable mod_sec on a shared server at all and is there another workaround for this issue at this point?
Thanks much!


#2

wow, is there no one that can help me get this to work…


(Matthieu Aubry) #3

Hi there, ask your web host to help you with error 500, or check error logs: I get 'Oops... there was a problem during the request.' or 'Internal Server Error' or '500 error' or the 'White screen of death'. How do I proceed? - Analytics Platform - Matomo


#4

Hi Matt, thanks for the response. I think the issue is out of my hands at this point and in capable* grip of diligent* Hostgator support.