Eror 403 and then 500 at installation

Hello everyone.
I would really like to install Piwik on my server but it seems at the very start I’m experiencing same issue I did before contacting Hostgator suppt to “disable mod_security” for me. So, before it was eror 403 and now 500, but with same description.

This is the response Hostgator support gave me after 6 days of waiting for them to do it:

""At this time I’ve gone ahead and whitelisted the Rule ID for your issue. You should now be able to continue without any issues.

[li] Whitelisting rule 1234234 for …
[/li][li] Testing apache configuration…
[/li][li] Configuration good! Restarting Apache…DONE!""
Can they disable mod_sec on a shared server at all and is there another workaround for this issue at this point?
Thanks much!

wow, is there no one that can help me get this to work…

Hi there, ask your web host to help you with error 500, or check error logs: I get 'Oops... there was a problem during the request.' or 'Internal Server Error' or '500 error' or the 'White screen of death'. How do I proceed? - Analytics Platform - Matomo

Hi Matt, thanks for the response. I think the issue is out of my hands at this point and in capable* grip of diligent* Hostgator support.