Email scheduled reports not sending

Hi there,

I have set up email reports in Matomo - one weekly and one daily. However, they just aren’t sending. I’ve even clicked the Send Report Now link and nothing is being sent. I am included in the email so I know they aren’t being sent out. This is crucial for stakeholder management and I can’t see an obvious reason why they’re not sending.

Thanks in advance.

Are you able to check your mail server’s logfile?

Hi,

You can use the console command sudo -u www-data php console core:test-email your-email@example.com (or similar depending on your webserver set up) to test if Matomo is able to send E-Mails at all.

Hi Lukas,

Where would I implement the console command? Would this need to be done by the account admin?

Thanks,

Sam.