Email Reports aren't sent

[christina.b (Christina)]

I created a Email Report with daily schedule, but I don’t get any mails. When I use ‘Send Report now’ everything works fine.
How can I fix this?

[Lukas (Lukas Winkler)]

Hi,

Quite a few people have reported this exact issue and no one can repoduce it:

My current guess is still this:

Scheduled e-mail reports not working - Matomo 3.9.1

Hi, This issue is reported quite often here, but I and no one else on the Matomo team can reproduce it. My current theory on why this happens is the following: When you click on send on the website the PHP code will get executed by php-fpm which will read e.g. /etc/php/7.3/fpm/php.ini. But the automated mail is sent by the cronjob, which executes php-cli which reads another php.ini. And I think that on your server sending mail is set up correctly for the former, but broken for the latter.

One way to find out would be following https://matomo.org/faq/troubleshooting/faq_34856/ and sending an E-Mail via php-cli.