Ecommerce Overview Widget is empty


About once a day the Ecommerce Overview widget shows no data.
By removing and re-adding the widget i can make it behave normally for a while, until the problem randomly appears again.

Is that a known issue? Can someone help me to fix it?

(Matthieu Aubry) #2

This is not a known issue.

can you reproduce this issue? If so could you please tell me the steps to reproduce, I will try on ecommerce widget.

we would like to fix this bug, thanks!


Our Achiver-Cron runs hourly.
“Allow Piwik archiving to trigger when reports are viewed from the browser” is set to “No”.

This is our dashboard (entry “layout” of “piwik_user_dashboard” in piwik-database):


Sometimes the first widget - “widgetGoalswidgetGoalReportidGoalecommerceOrder” shows only 0-values. The rest of the Dashboard works fine. Also the page “Ecommerce & Goals” shows the correct data. Only this one widget is buggy. If i remove the widget and add it again it works for a while.

I am not able to reproduce it. I can only say that it appears from time to time (Maybe dependent from the archiver?).
The user-account which is experiencing this issue has no superuser-access.

(Matthieu Aubry) #4

Maybe after a few days you could maybe find a pattern in when this bug presents itself?

If you do it would be great if you could create a bug report in our issue tracker:

For sure we’d like to prevent such bug in the future!