Duplicate Visits with same timestamp and same IP


#1

Our visitor log is showing multiple visits with the same timestamp, same IP address, browser, resolution, etc. The attached screenshot shows 3 visitors w/in < 2 min timeframe where their visits were ‘split’ into multple visitors. The actions/activites are not duplicated between these split visits meaning that this is not an issue with having the image tracker placed in addition to the main tracking pixel.

This is happening across multiple domains and we are unable to pinpoint any sole cause of this issue. It seems to happen at random regardless of device, browser, whether or not goals have fired, etc.

Has anyone seen behavior like this or similar?

Thanks for any help on this topic.


(Matthieu Aubry) #2

This was fixed in 2.2.0 RC: Edge case: page view and ecommerce conversion tracked in the same second create wrong visitEcommerceStatus · Issue #4909 · matomo-org/matomo · GitHub


#3

It looks like the issue you pointed out was related to ecommerce, and our setup does not use ecommerce but rather just regular goals. Does/Can the same type of behavior apply with regular goals vs ecommerce. Thanks!


(Matthieu Aubry) #4

yes it also fixes the same issue with goals