we are using piwik to track downloads and plays of videos on www.engagemedia.org video portal. Unfortunately we are facing problems with the correct tracking of both. Although the requests are sent correctly to the piwik server when clicking play/download on videos, however when I search for these urls on piwik I don’t see them at all. It seems as if they are ignored.
I’ve noticed that on piwik’s outlinks and downloads pages, there is a big number of hits as ‘Other’. Could this be related?
This is frustrating and we would really appreciate any help what might be the issue, or where we may start for debugging.
Thanks in advance!