Doing Post deploy test and getting Error 500 0 0 93

Support & Bugs
1

I am going through the post deployment checks on a Windows 2016 Server install where you check to make sure the below files are accessible…
○ /matomo.php and /piwik.php
○ /matomo.js and /piwik.js
○ /js/tracker.php
○ /js/container_*.js
○ /plugins/HeatmapSessionRecording/configs.php

The .js files are accessible but none of the .php files are working.
Below is the IIS log entry…
2021-02-03 17:39:07 xxx.xxx.2xxx.xxx GET /analytics/matomo.php - 443 - yyy.yyy.yyy.yyy Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/88.0.4324.104+Safari/537.36 - 500 0 0 93

The strange part is the files in the same directory work…

2021-02-03 17:38:48 xxx.xxx.xxx.xxx GET /analytics/robots.txt - 443 - yyy.yyy.yyy.yyy Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/88.0.4324.104+Safari/537.36 - 200 0 0 1
2021-02-03 17:38:54 xxx.xxx.xxx.xxx POST /analytics/index.php date=yesterday&module=Live&action=getLastVisitsStart&idSite=1&period=day 443 - yyy.yyy.yyy.yyy Mozilla/5.0+(Windows+NT+10.0;+WOW64;+Trident/7.0;+Touch;+rv:11.0)+like+Gecko https://matomo..com/analytics/index.php?module=CoreHome&action=index&idSite=1&period=day&date=yesterday 200 0 0 298

Even the .js files work. The .php files are failing.
Any ideas?

Thanks

2

Hi,

The .php files are handled by PHP, so please check your Webserver error log to see what the error is that occurs.

3

What I posted are from the IIS webserver logs from E:\inetpub\logs\LogFiles\W3SVC1
Is there another location?

Log files in C:\Windows\System32\LogFiles\HTTPERR revealed no errors.

4

Hi,

Those are the access logs (so the log of every http request).

Honestly I know nothing about IIS and PHP on Windows, so I have no idea where they could be stored. You could also try looking at the Matomo log in /your/matomo/tmp/logs/matomo.log.