Custom variables - all pages go to one visitor, and seems to log only one visitor at a time


#1

I set up custom variables for the visit and for the page. I pull the LoginID to Piwik, and that is working. However, there are two issues that I am unable to resolve, and can find no answers in all of the searches I have done here for the past week.
Issue 1: If I am logged in, Piwik sees me and logs my page visits, but if someone else logs in while I am logged in, Piwik does not see that person.
Issue 2: Piwik does not see anyone outside of my organization. When a friend logged in from his home, using my login credentials on his pc, Piwik did not see him. When a coworker logged in from his home, using his login credentials, Piwik saw him.
I have spent this week trying to make sense of this, and searching for others who might have this same issue, but without success. Here is my code: I would very much appreciate any suggestions or guidance. Many thanks!


(Peterbo) #2

Is your system and the piwik.php even accessible from the outside of your company / intranet /etc.? Is there some caching of the templates, which prevents the others from loading the piwik javascript (because they load an older version of the templates)?


#3

Hi Peter. The site is being used for DEV as we get Piwik up and running, and is available only through one port outside of the firewall : https://igatedev.kirbyrisk.com:443 When friends use this to get to the site, Piwik does not see them.

It’s a good question about caching of the templates, but I don’t think that is happening. Thank you for your suggestion, and I welcome any additional ideas.


(Peterbo) #4

Does the piwik tracking domain have a valid SSL-Cert? If the Host site is called via https, Piwik will also call the tracker via https. If there is no valid cert, the request will be aborted.

Have a look at the tracking request via Firebug from a User which is not being counted.


#5

Yes, we do have a valid SSL-Cert for this domain. What do you mean by "Have a look at the tracking request via Firebug from a User which is not being counted. " please?