Hi there, I am not a developer, but ‘only’ a user of Piwik and I’m having issues with getting the Custom Alerts plugin to work. We’ve installed it and I can configure it (eg create new alerts). Everything looks fine. The only thing is that it doesn’t send the alert itself every night.
I can send an test e-mail to myself and that also works fine. Anyone, any idea how I can get this working? Or any good first steps in debugging?
We checked it, but there’s nothing. It feels like there’s no cron running or something who could trigger it.
When we open the plugin we get notifications right away, they’re only not send automatically on a daily base, that’s why I think the cronjob is not working correctly. Any idea where to look?