We are currently at a live event where we have some QR codes around and all of them go to the same page. I didn’t set up anything special in matomo.
Strangely enough every user that is tracked by matomo (looking at page views of the QR code destination and live users) is on the page for 0 seconds and leaves the page without doing anything on our site.
For sure this could be a thing. But 0 seconds for everybody and no click somewhere else seems pretty weird. Tracking on the rest of the page is working. So I can see when a user switches to another site. All of this is documented. Only the “QR code destination” page looks bugged.
Could this happen due to any preload of the smartphone when scanning the QR code?
That the smartphones loads the page in the background before the user clicks the link to open it?
Anything else that could explain this behaviour?
Unfortunately I can’t test it myself right now because the even is right now and I don’t want to distort the tracking (the part of it that is working).
I hope it’s clear what I’m talking about. If you need some more information, please let me know.
We use matomo 4.8.0