So we are using Matomo with and without cookies. We followed these instructions (https://matomo.org/faq/new-to-piwik/how-can-i-still-track-a-visitor-without-cookies-even-if-they-decline-the-cookie-consent/) and also created the segments, as described in https://matomo.org/faq/how-to/how-do-i-segment-people-that-have-been-identified-using-tracking-cookies/.
When a user comes to our website (and didn’t accept the cookies yet), the user will show up in the segment “No cookie consent given”.
When the cookies get acceptet, the user shows up in the segment “Cookie consent given”.
But when the user changes the cookie settings afterwards (decline the matomo cookies), the user still shows up in the segment “Cookie consent given”, although the user should show up in the segment “No Cookie consent given”.
Tested with the realtime report.
Do you guys have any idea why the user still shows up in the wrong segment?