Conversion Import: The conversion time must be later than the click time

I want to import the conversions into Microsoft Advising using the plugin. Now I have the problem that I keep getting the error message

The conversion time must be later than the click time.

Hi @TomCz
Which plugin do you use? Is it a premium plugin? Are you on Cloud?

Hi @heurteph-ei,
it is the premium plugin on a Matomo OnPremise Version.

As this concerns a premium plugin, I changed the topic category and let @innocraft respond your question.

1 Like

Hi @TomCz ,

The error suggests that the Time Zone between Matomo and Microsoft Ads is mismatching. Could you please check the timezone in both Matomo and Microsoft Ads and make sure it matches.