Firstly I’d like to thank the developer and all contributors to the Piwik app - its a great piece of work.
However, as a user I’m getting increasingly frustrated with it as each day passes.
Simply because of continual archiving problems.
I’m tracking 25 sites at the moment and continually receive SQL connection/time out issues;
SQLSTATE[HY000]: General error: 2006 MySQL server has gone away
In fact its only processing 4 of the 25 sites now so no data is updating for the other sites.
I’m on a VPS with sufficient resources and run a number of apps. without any SQL problems.
My webhost Hostgator has tried various SQL tuning settings (as have I) and we just can’t get it to stabilise. In fact any tuning we apply makes the problem worse.
As a result I’m now forced to run OWA alongside Piwik and I’m not getting any problems with OWA.
I’ve seen many threads about this problem so I’m sure I’m not the only one suffering here and I’m wondering (as a last ditch attempt) if there is anything that I can do as I’m getting to a point where I’m going to have to drop Piwik (against my preference).
I also notice (as a side issue) many time outs with the Piwik site itself when trying to access docs or the forum and content doesn’t get served. Again accessing the OWA site and forum works just fine.
Once again I’m a big fan of Piwik for the few weeks that I’ve been using it and wan’t to keep using it if I can, however if I can’t resolve this issue I will have to move away.