Complete white page after


Hey guys,

happy new year! :slight_smile:

After upgrading (2.0.2?) I can’t login anymore…

Here’s my loginpage http://www.frauen–

There’s a blank page.

Steps already done:
1.) deleted the /tmp/-folder but nothing happened.
2.) replaced the /piwik/index.php but nothing happened

Any help?

(Matthieu Aubry) #2

Check your server error log file, you will probably find the error there?



I use 1.12 already because I have the same issue. My PHP Verison is PHP Version 5.3.3-7+squeeze17.

I’ve requested an error.log from my shared hosted.

Any other option I can do while waiting?


Warning: require_once() [function.require-once]: open_basedir restriction in effect. File(/usr/share/php/Log.php) is not within the allowed path(s): (/var/www/user/) in /piwik/core/Error.php on line 13

Warning: require_once(/usr/share/php/Log.php) [function.require-once]: failed to open stream: Operation not permitted in /piwik/core/Error.php on line 13

Fatal error: require_once() [function.require]: Failed opening required 'Log.php' (include_path='.:/usr/share/php:/usr/share/pear') /piwik/core/Error.php on line 13


I think i’ve fixed it. I changed line #13 in core/Error.php


require_once 'Log.php';


require_once './core/Log.php';

Now Error.php finds Log.php

(Matthieu Aubry) #5

this is fixed in 2.0.3-beta soon to be published