- Matomo is installed on a remote server I can access via FTP
- MySQL version on server is 5.5.3
- Matomo (Piwik) has worked without any problems from december 2017 to yesterday
I followed the upgrade steps described for: The Manual Three-Step Update
see: Update Piwik - Analytics Platform - Matomo
When I started Matomo from my Firefox client (htttp://www.[xxxxxxx].com/piwik) I was asked to upgrade my database, so I pressed the update button. Result message was Error 500 Internal Server Error. Now I can’t access Matomo anymore via Firefox.
My ISP for the remote server tells me the error log shows:
[Mon Jun 25 14:33:59 2018] [error] [client xx.xx.xx.xx] (104)Connection reset by peer: FastCGI: comm with server “/usr/local/apache2/bin/fcgi-php-5.6/fcgi-php5” aborted: read failed
[Mon Jun 25 14:33:59 2018] [error] [client xx.xx.xx.xx] FastCGI: incomplete headers (36 bytes) received from server “/usr/local/apache2/bin/fcgi-php-5.6/fcgi-php5” [xxxxxxx.com] “GET /piwik/ HTTP/1.1” request_time:[2018-06-25 14:33:59]
What can I do to fix this issue?