Bounce tracking troubleshooting

General questions
1

Hello all,
I’m banging my head against the wall trying to resolve an issue w/ bounce tracking. It “was” working. Then I tweaked some setting and our bounce rate has gone from typical, to impossible. Our typical bounce rate is around 80%. After whatever I did, it’s now 10%. I’ve looked at everything I can look at to figure out what I’ve done.
I thought it was adding “do not track” to it. No.
I tried changing ‘async’ from true to false.

I’m looking at our ‘entry pages’ and the bounce rate for nearly everything is 0%. This is almost exclusively on category pages of our ecomm site. When I load any of the pages, I do find the tracking code (listed below) in the view source.

I’m just stumped. Thanks in advance! Warmest,
Andy

Here’s the tracking code from our home page.

<script>
    var _paq = window._paq = window._paq || [];

    _paq.push(['trackPageView']);
    _paq.push(['enableLinkTracking']);
    (function () {
        var u = "https://redacted.com/";
        _paq.push(['setTrackerUrl', u + 'matomo.php']);
        _paq.push(['setSiteId', '1']);
        var d = document, g = d.createElement('script'), s = d.getElementsByTagName('script')[0];
        g.async = true;
        g.src = u + 'matomo.js';
        s.parentNode.insertBefore(g, s);
    })();
</script>
<noscript><p><img src="https://redacted.com/matomo.php?idsite=1&amp;rec=1" style="border:0;" alt="" /></p></noscript>

Untitled
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2

Hi @EnsnaredWit,

Where did you try these configurations?

Also, did you update Matomo on November, the 3rd?

Bounce rate should not change when you update the code. It is calculated if a visitor visits just a page and do not trigger an event on it. Maybe you changed the tracked events on pages, then this can change the bounce rate…?

3

Thank you for the reply Philippe!

I am fully updated.

I never figured it out. I ended up rewriting the code. And I after resolving misc javascript syntax errors, I believe I’m fully online with bounce tracking and e-commerce / abandoned cart tracking in place as well.

Thank you again.
Warmest,
Andy