Archiving not working - empty API respopnse

Support & Bugs
1

I’ve scoured the forums, Google and everywhere for a possible solution, but this has me stumped. I installed Piwik through cpanel’s Softaculous auto-installer. It setup a cron job automatically, but the auto-archive appears to never work. I have tested that the system is tracking visits and pageviews, but I am not able to get the auto-archive cron job to finish successfully. I have tried changing the memory_limit in php.ini to 1024M, restarting Apache and still nothing. I am ussing suhosin, but I don’t know where to edit suhosin.ini (I read somewhere that somebody had success with this). The error message I am getting is this:

Error in the last Piwik archive.php run:
The Piwik URL http://www.greenerlytics.com/index.php does not seem to be pointing to a Piwik server. Response was ‘’.

Here is the full errors output:

INIT
Querying Piwik API at: http://www.greenerlytics.com/index.php
Running Piwik 1.11.1 as Super User: greenerlyticsadmin
ERROR: Got invalid response from API request: http://www.greenerlytics.com/index.php?module=API&method=API.getDefaultMetricTranslations&format=original&serialize=1&trigger=archivephp. The response was empty. This usually means a server error. This solution to this error is generally to increase the value of ‘memory_limit’ in your php.ini file. Please check your Web server Error Log file for more details.
ERROR: The Piwik URL http://www.greenerlytics.com/index.php does not seem to be pointing to a Piwik server. Response was ‘’.

My server configuration is as follows:

cPanel Version 11.36.1 (build 5)
CENTOS 5, Linux kernel = 2.6.18-194.3.1.el5.028stab069.6
MySQL version 5.0.96-community
PHP version 5.4.14
Apache version 2.2.24

Any assistance will be greatly appreciated.

2

Check your web server error log file - what does it say?

3

Hi Matt,

Below is a copy of the server logs:

[Tue Apr 30 00:00:48 2013] [error] [client 178.63.49.169] #2 TCPDF->getRandomSeed(…) called at [/home/greenerl/public_html/libs/tcpdf/tcpdf.php:1912]

[Tue Apr 30 00:00:48 2013] [error] [client 178.63.49.169] #3 TCPDF->__construct(…) called at [/home/greenerl/public_html/core/ReportRenderer/Pdf.php:78]

[Tue Apr 30 00:00:48 2013] [error] [client 178.63.49.169] #4 Piwik_ReportRenderer_Pdf->__construct(…) called at [/home/greenerl/public_html/core/ReportRenderer.php:51]

[Tue Apr 30 00:00:48 2013] [error] [client 178.63.49.169] #5 Piwik_ReportRenderer::factory(…) called at [/home/greenerl/public_html/plugins/PDFReports/PDFReports.php:298]

[Tue Apr 30 00:00:48 2013] [error] [client 178.63.49.169] #7 call_user_func_array(…) called at [/home/greenerl/public_html/libs/Event/Dispatcher.php:284]

[Tue Apr 30 00:00:48 2013] [error] [client 178.63.49.169] #8 Event_Dispatcher->postNotification(…) called at [/home/greenerl/public_html/core/PluginsManager.php:722]

[Tue Apr 30 00:00:48 2013] [error] [client 178.63.49.169] #9 Piwik_PostEvent(…) called at [/home/greenerl/public_html/plugins/PDFReports/API.php:423]

[Tue Apr 30 00:00:48 2013] [error] [client 178.63.49.169] #10 Piwik_PDFReports_API->generateReport(…) called at [/home/greenerl/public_html/plugins/PDFReports/API.php:522]

[Tue Apr 30 00:00:48 2013] [error] [client 178.63.49.169] #12 call_user_func(…) called at [/home/greenerl/public_html/core/TaskScheduler.php:164]

[Tue Apr 30 00:00:48 2013] [error] [client 178.63.49.169] #13 Piwik_TaskScheduler::executeTask(…) called at [/home/greenerl/public_html/core/TaskScheduler.php:79]

[Tue Apr 30 00:00:48 2013] [error] [client 178.63.49.169] #14 Piwik_TaskScheduler::runTasks(…) called at [/home/greenerl/public_html/plugins/CoreAdminHome/API.php:38]

[Tue Apr 30 00:00:48 2013] [error] [client 178.63.49.169] #16 call_user_func_array(…) called at [/home/greenerl/public_html/core/API/Proxy.php:189]

[Tue Apr 30 00:00:48 2013] [error] [client 178.63.49.169] #17 Piwik_API_Proxy->call(…) called at [/home/greenerl/public_html/core/API/Request.php:127]

[Tue Apr 30 00:00:48 2013] [error] [client 178.63.49.169] #18 Piwik_API_Request->process(…) called at [/home/greenerl/public_html/plugins/API/Controller.php:26]

[Tue Apr 30 00:00:48 2013] [error] [client 178.63.49.169] #20 call_user_func_array(…) called at [/home/greenerl/public_html/core/FrontController.php:136]

[Tue Apr 30 00:00:48 2013] [error] [client 178.63.49.169] #21 Piwik_FrontController->dispatch(…) called at [/home/greenerl/public_html/index.php:52]

The problem occurred when I tried to seyup the Signup extension/plugin to allow multiple user signups. Even after removing it though, the system is simply not tracking any new traffic.

You assistance is greatly appreciated.

4

You forgot to paste the first two lines or so which would contain the error itself :wink: