Archive Process Failed

Support & Bugs
1 
WARNING [2020-03-27 02:57:54] 18237  /var/www/html/matomo/core/CliMulti/Process.php(264): Warning - shell_exec(): Unable to execute 'ps ex 2>/dev/null | awk '! /defunct/ {print $1}' 2>/dev/null' - Matomo 3.13.3 - Please report this message in the Matomo forums: https://forum.matomo.org (please do a search first as it might have been reported already)
ERROR [2020-03-27 02:57:54] 18237  Got invalid response from API request: ?module=API&method=API.get&idSite=113984&period=day&date=last37&format=php&trigger=archivephp. The response was empty. This usually means a server error. A solution to this error is generally to increase the value of 'memory_limit' in your php.ini file.  For more information and the error message please check your web server's error Log file. As this core:archive command triggers PHP processes over HTTP, you can find the error message in your Matomo's web server error logs. 
ERROR [2020-03-27 02:57:54] 18237  Empty or invalid response '' for website id 113984, Time elapsed: 1.749s, skipping

I checked memory, it has 10G left, Any idea?

2

I don’t know if it is the issue of data.

3

Hi,

Warning - shell_exec(): Unable to execute 'ps ex 2>/dev/null | awk '! /defunct/ {print $1}' 2>/dev/null'

Are you able to execute that shell command (ps ex 2>/dev/null | awk '! /defunct/ {print $1}' 2>/dev/null) without issue on your server?

4

Yes, But I found that if you use a different user (root or apache), the results will be different.