All visits registered as one single visitor _atscid

Support & Bugs
1

Hi there
All normal javascript enabled visitors are registered as one single visitor with visitor profile “_atscid”. It means that the same visitor is supposed to visit hundreds of pages the same day. The screen resolution/localization/etc are set from one visitor and do not reflect at all the usual stats.
Even my own visits to private pages are logged as this “super visitors”.
Beside this “super visitor” I can also see individually all visitors that do not allow javascript

2

Hi,

How is you tracking code looking like?

Are you setting the vistor id somewhere? (_paq.push(['setUserId', 'USER_ID_HERE']);)

You can add a codeblock with

code here

3

Thks for your help
My tracking code is

var _paq = _paq || [];
/* tracker methods like “setCustomDimension” should be called before “trackPageView” /
_paq.push([“setDocumentTitle”, document.domain + “/” + document.title]);
_paq.push([“setCookieDomain”, ".www.mydomain.fr"]);
_paq.push([“setDomains”, [".www.mydomain.fr",".mydomain.fr",".mydomain.fr",".www.mydomain.fr"]]);
_paq.push([‘trackPageView’]);
_paq.push([‘enableLinkTracking’]);
(function() {
var u="//piwik.mydomain.fr/";
_paq.push([‘setTrackerUrl’, u+‘piwik.php’]);
_paq.push([‘setSiteId’, ‘1’]);
var d=document, g=d.createElement(‘script’), s=d.getElementsByTagName(‘script’)[0];
g.type=‘text/javascript’; g.async=true; g.defer=true; g.src=u+‘piwik.js’; s.parentNode.insertBefore(g,s);
})();

Shall I add the line you’re mentioning?

1 Like
5

Anyone has an idea?
SInce 2 days ago, I have strictly no information about country, OS, screen, keywords, referrer…