All download hits coming from same Visitor IP:


Is this a bug? Or are we getting hit by a bot? Or is it possible that the system is not pulling the correct Visitor IP and is defaulting to this generic one?

(Lukas Winkler) #2


If all your visits are coming from one IP this is an indicator that your Webserver (with Matomo) is running behind a reverse proxy and therefore Matomo only sees the IP of the reverse proxy.

Take a look at How do I configure Piwik when the server is installed behind a proxy? FAQ - Analytics Platform - Matomo for how to configure Matomo in this case.