All download hits coming from same Visitor IP: 10.2.23.0


#1

Is this a bug? Or are we getting hit by a bot? Or is it possible that the system is not pulling the correct Visitor IP and is defaulting to this generic one?


(Lukas Winkler) #2

Hi,

If all your visits are coming from one IP this is an indicator that your Webserver (with Matomo) is running behind a reverse proxy and therefore Matomo only sees the IP of the reverse proxy.

Take a look at How do I configure Piwik when the server is installed behind a proxy? FAQ - Analytics Platform - Matomo for how to configure Matomo in this case.