After update to 4.8: Oops... there was a problem during the request

Support & Bugs
1

After I updated Matomo today I get the “Oops… there was a problem during the request…” error on nearly every widget on the dashboard as well on the every report page. Auto-archiving is active and there are no errors in PHP error logs.

It just started this morning when I updated Matomo via the UI. It was a little bit strange as as was pointed back to the dashboard directly without any upgrade - maybe there was something wrong during the update process?

1 Like
2

Same problem here. Caused by wrong file/directory permissions:
PHP message: Error in Matomo: Unable to write in the cache directory
Setting permissions to php script owner solved this small problem.

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3

Thanks for this tip. It solved it for us. At least we needed to change the owner of all files within Matomo folder to be www-data

4

thanks my issue has been fixed.