After Update - Piwik only connects to CoreUpdater

Support & Bugs
1

Hey,

I updated Piwik the other day but something went wrong. I can’t get to my dashboard anymore. Instead piwik just tries to connect to the following URL: /index.php?module=CoreUpdater&action=

Without success.

I deleted the installation and reinstalled Piwik using the old config file. No success neither.

Is there anything I could do? I unfortunately don’t remember the prior version number.

2

Hi there

Reupload the latest piwik version. if you still have an issue, check your error log for an error message?

3

Hey,
after the update process failed I installed PIWIK on a new subdomain and deleted all database tables. But still I get this failure message mydomain//index.php?module=CoreUpdater&action=

What else can I do?

Best,
Sabine

4

do you have an error message or some more information? (Check your server error log file?)

5

Hi Matt,
no, it´s a blank screen with the URL mydomain//index.php?module=CoreUpdater&action=

best,
Sabine

6

Hi Sabine

please ask your webhost to look into server error log flie for an error message?