After Update - Error: You can't access this resource as it requires 'view' access for the website id = 1.


(Markus) #1

Hi,

after upgrading Piwik vom Version 3.8.1 to Version 3.9.1 i get the following Error at Login as superuser (local admin):

"Error: You can't access this resource as it requires 'view' access for the website id = 1."

I stopped all services (httpd and MySQL), unzip the new files in the directory und override the config.ini.php file. Additionally i also update my plugins (securityInfo to 3.0.6 and LoginLdap to 4.0.6).

Please, can anybody help me. I’m a newbie with piwik.
Thank you

Best Regards,
Markus


(Lukas Winkler) #2

Hi,

I agree with Thomas that my only guess is that some files got corrupted.
Maybe try instead of overwriting the files from the zip, to completely replace all files (after a backup of course) by renaming the original folder and creating a fresh one from the download zip and only move over the config.ini.php


(Markus) #3

Hi

thanks for your reply. I created a freh one and moved only my config.ini.php and my required plugins (securityInfo to 3.0.6 and LoginLdap to 4.0.6) but i get the same error-message.

I also try it without install the plugins with the same result…

Best regards,
Markus