After Moving to new host analytics showing 0 visitors


#1

I moved my hosting from GoDaddy to Host Gator back in September and since then I am showing 0 visitors and 0 activity, except for the Visitors in Real time section.

I contacted HostGator and they suggested I contact seomeone here at Piwik.

I thought I would try first to solve it myself but have been unsuccesful. I reinstalled Piwik which did not work.

So after exhausting my limited capabilities I thought I would turn to the forum

I have searched for a solution to my problem and I cannot find anything that matches. .

Can someone please help?


#2

I should add to this that Piwik is showing all analytics previous to the move. Nothing has been lost


(vipsoft) #3

Tell hostgator to whitelist your domains.


#4

vipsoft…

Thanks for your help. I contacted Host Gator and they responded back to me with “We have whitelisted your domain for mod_security on your server”.

Unfortunately this didnt help. Nothing changed.

We’re on a VPS server there. Is there any other settings that need to be changed? The crazy thing is that our other sites that we migrated over to the same server are not having the same issue. Just one domain.

Other other ideas?

Thanks for your help.