After 2.12.0 Upgrade, Cannot Access Dashboard



After upgrading Piwik to the current 2.12.0 version, I can no longer access the dashboard. I would only see the screen as shown in the attached screenshot. (I apologize for the small image file; this forum only allows 200KB or smaller attachements.)

I have also downloaded the 2.12.0 file package and FTP-ed the files to replace the files on the server. Unfortunately, this did not help.

Any help would be appreciated. Thank you.

(Matthieu Aubry) #2

Hi puserp,

Thank you for the report. This should not occur, we would like to fix this issue ASAP.
with your DB I could reproduce issue easily (or access to your PHPmyadmin).
Could you please email me a dump of your database to matt at ?
of course feel free to exclude the user table for example if you wish.
(for sure i will not share it and destroy it after bug is fixed. )

(Matthieu Aubry) #3

Also can you try this: execute the SQL query

SELECT idsite FROM piwik_site WHERE idsite = X limit 1

What is the query result?


Hi Matt,

Thank you for your replies.

I was getting an error when I tried the SQL query you had posted. I decided to just roll back to the previous version.

(Matthieu Aubry) #5

Can you please paste the error you get with this Query? it’s really important for us to make this work well for you as other users may have the issue too