Admin console unresponsive: freezes website

Support & Bugs
1

When trying to log in or after logging in pages take very long to load and finally display the following:

Notice: Constant PIWIK_DOCUMENT_ROOT already defined in E:\Websites\LocalUser\Maxitrol\piwik\index.php on line 12

Notice: Constant MAX_SERIALIZED_INPUT_LENGTH already defined in E:\Websites\LocalUser\Maxitrol\piwik\libs\upgradephp\upgrade.php on line 679

Notice: Constant MAX_SERIALIZED_ARRAY_LENGTH already defined in E:\Websites\LocalUser\Maxitrol\piwik\libs\upgradephp\upgrade.php on line 680

Notice: Constant MAX_SERIALIZED_ARRAY_DEPTH already defined in E:\Websites\LocalUser\Maxitrol\piwik\libs\upgradephp\upgrade.php on line 681

Fatal error: Cannot redeclare class Piwik_Loader in E:\Websites\LocalUser\Maxitrol\piwik\core\Loader.php on line 19

Reloading the page in the browser sometimes works, but the site remains frozen until the page loads.

This is new Piwik installation on a hosted server running PHP 5.2.6 and the latest MySQL and extensions. I have even reinstalled the files twice.

2

The only way to get these notices is to re-include index.php, and AFAIK, there isn’t anything in the code which does this.

Are you using IIS or Apache? If IIS, please download a newer version of PHP through WebPI.

3

This is a hosted web site. Running IIS.

4

Ask your web host to look at the web.config file created by the piwik installer. it’s possible this is incompatible with their system configuration. You could try removing it – with the caveat that you’ll be removing a layer of security.

5

There doesn’t seem to be a Piwik created web.config. There is one in the root of the website, but that came from me. I deleted the Piwik directory and reloaded everything in case I forgot to do a Binary upload. When I restarted the Piwik setup I noticed the PHP version it found was 5.1.3RC and not the one the host tech support told me. I have asked them to upgrade to the current version, so I am hoping that works, because so far, nothing has changed.

I don’t expect any answer until Tuesday because of the Memorial Day holiday.