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Support & Bugs
1

I am apply this recommendation https://matomo.org/faq/new-to-piwik/faq_137/
But i have this error
" Oops… there was a problem during the request. Maybe the server had a temporary issue, or maybe you requested a report with too much data. Please try again. If this error occurs repeatedly please [contact your Matomo administrator]."

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2

What is the volume of data you track?
How did you configure the data archiving?
Can you see the error in the Matomo error log file?

3

What is the volume of data you track?

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5 * * * * web /usr/bin/php /home/web/matomo/console core:archive --url=https://adm-matomo.dns-shop.ru/ >> /home/web/archive/matomo-archive.log
How did you configure the data archiving?
Log:
Error: Got invalid response from API request: ?module=API&method=API.get&idSite=3&period=month&date=last2&format=php&segment=pageUrl%3D%40%25252Fcashier%25252F&trigger=archivephp. The response was empty. This usually means a server error. A solution to this error is generally to increase the value of ‘memory_limit’ in your php.ini file. For more information and the error message please check in your PHP CLI error log file. As this core:archive command triggers PHP processes over the CLI, you can find where PHP CLI logs are stored by running this command: php -i | grep error_log

I am set memory_limit=30Gb.

ESC[33mWARNING [2022-12-16 07:58:31] 119348 ESC[39m /home/web/matomo/core/CliMulti/Process.php(264): Warning - shell_exec(): Unable to execute ‘ps ex 2>/dev/
null | awk ‘! /defunct/ {print $1}’ 2>/dev/null’ - Matomo 3.13.6 - Please report this message in the Matomo forums: https://forum.matomo.org (please do a sea
rch first as it might have been reported already)
ESC[33mWARNING [2022-12-16 07:58:31] 119348 ESC[39m /home/web/matomo/core/CliMulti/Process.php(264): Warning - shell_exec(): Unable to execute ‘ps ex 2>/dev/
null | awk ‘! /defunct/ {print $1}’ 2>/dev/null’ - Matomo 3.13.6 - Please report this message in the Matomo forums: https://forum.matomo.org (please do a sea
rch first as it might have been reported already)

Can you see the error in the Matomo error log file?