Hi,
I’m trying to move all my analysis to Motomo. I’m on shared hosting and I have set up a sub domain for Matomo. I downloaded the files and started the install.
First step went fine but as soon as I submitted the sql-settings i got the following error:
# 403 (Forbidden) - Åtkomst nekad
## Åtkomst nekad till begärd fil eller katalog.
## Access denied to requested file or folder.
## Begärd sida / Requested URL:
https://XXXX/
index.php?action=databaseSetup&clientProtocol=https
### Leverantör/Provider
There are not .htaccess file on the newly created subdomain (i just checked). I looked in the Matomo FAQ and tried to find an example .htaccess-file that I could use but I didn’t find any.
What do I need to put in it? Or even better a usable example?
I had a similar problem to this, where I’d get random 403 errors for some of the AJAX requests used for the dashboard, leading to half-empty dashboards.
I’d also get 403 errors for the whole matomo page sometimes.
Turns out, problem was actually mod_evasive. I had to massively ramp up the tolerance for mod_evasive and everything was fixed.
Seems like matomo makes huge amounts of ajax requests, leading anti DDOS software to think it’s creating a DDoS attack.