2FA activated after 3.8.0 update, no backup-codes

(Joël van Daalen) #1

Hi there!

Since I installed the 3.8.0 update yesterday, I’m not able to get into my Matomo dashboard anymore. I’ve never had 2FA activated on my account, but since the update 2FA is activated. I also don’t have any backup codes to enter since I never activated it.

I don’t know what to do. Can I disable 2FA via FTP or something? Let me know!

(Fabian Dellwing) #2