“0 visits. 0 unique visitors” Not Working for New Data

We’re seeing “0 visits. 0 unique visitors” for a website when there clearly has been recent visits by some users. User information appears in Visitors/Visitor Log, but does not appear in Visitors/Overview (“0 visits. 0 unique visitors”). The Overview functionality works (i.e. we see visitors) for older data though. I’m running with Piwik 2.13.1.

Thanks for any advice!

Hi there,

maybe check that your cron to process report is still setup? How to Set up Auto-Archiving of Your Reports - Analytics Platform - Matomo

Thanks! That was it!